At COZY NIGHTS, we strive to provide the best shopping experience for our customers. Below are the details of our shipping and returns policies.

Shipping Policy

1. Shipping Rates and Delivery

• We offer free standard shipping on all orders over $50 within UAE.
• For orders under $50, a flat shipping fee of $5 applies.
• Expedited shipping options are available at an additional cost, which will be calculated at checkout.
• Orders are processed within 1-2 business days. Delivery times vary based on location and chosen shipping method.

2. International Shipping

• We currently offer international shipping to select countries. International shipping fees and delivery times will be calculated at checkout.

3. Order Tracking

• Once your order is shipped, you will receive a confirmation email with tracking information.

Returns Policy

1. Return Eligibility

• We accept returns within 30 days of purchase.
• Items must be unused, in their original packaging, and in the same condition that you received them.
• Sale items are non-refundable.

2. Return Process

• To initiate a return, please contact us at returns@cozynights.co with your order number and reason for return.
• We will provide you with a return authorization and instructions on how to send your item back.

3. Refunds

• Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

4. Exchanges

• If you need to exchange an item for a different size or color, please contact us at contact@cozynights.co.

5. Shipping Costs for Returns

• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions about our Shipping and Returns policy, please contact us at contact@cozynights.co.